ICM industries    Midrand  South Africa  
                     www.icmsa.co.za  011-312 3393  

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  Welding Machines Plasma cutters
   
   
  Submersible pumps
   
  Soft ice cream machines
   
  Plate compactors & Rammers
   
  If you do not print the Direction to our office you shall have difficulty finding us.
   
   
  Order form, Proforma invoice
   
  Direction to our office
   
  Payment
   Policies and warranty

e mail


Sale contract condition

 

ICM Policy Statement

Our goal is to make your shopping experience as good as possible. We at ICM believe every sale should be as personal as possible, so each transaction is handled by a person, not a computer. We hope your experience at ICM is enjoyable and encourage your feedback on our policies and procedures.

1- Re funds: If you buy any item from us and decide to get refund without using it you have 9 days to return it and there is 9% restocking fee. they must be in original factory. package. Authorized returns must be shipped prepaid.

2 Warrantees Limitations:

Construction machineries:  warrantees are limited to two months from date of purchase.

You need site mechanic to maintain and do minor repairs time to time on these machines.

You can bring them to use as well with your expenses or we shall send you the part you need.

It is quite common for Rammers and similar machines to have problem time to time.

Welding machines: The warrantee is 2 months condition to the followings.

You must be careful not to use grinding machine next to inverter or electronic machines. Metal powder is conductive and causes damage that is not included in warrantee.

The cycle duty on these machines are normally 60% meaning in every 10 minutes machine must be idle for 4 minutes.

 Claims for Shortage
All claims for shortages or damaged merchandise must be made within 10 working days of receipt of merchandise.

Limited Liability
 

Acceptance of any order is conditioned on customer's acceptance of the following terms for limitation of liability. ICM shall not be liable whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The customer's limited right to replacement is the customer's sole and exclusive remedy.

General Conditions
Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received. The shipment of orders is subject to approval by our credit department. Possession of our price book is not to be construed as an offer to sell.

Contact Information

Sales and Customer Service 011- 312 3393
FAX 011- 312 3393  
Email icm@lantic.net
Address No.7 of 73 Capital Hill, Le Roux st Midrand

Business Hours       If you do not print direction to our office you Decemberhave difficulties to find us.

Our offices are open Monday - Friday from 9 AM. - 4.30 PM
 

Ordering
When ordering, please be sure to include the manufacturers part number and quantity needed. This will ensure prompt order processing and faster service.

Orders Decemberbe placed via Tel 011-312 3393 or fax at (011) 312 3393. All fax orders should include the appropriate payment and shipping information.
 

Shipping

All orders placed are shipped within two days. Orders are shipped road Courier service or insured mail parcels ( small items only).

Payment Information
 

We accept only money transferred or cash deposit. No cheque deposit is accepted in any circumstances.
It Decembertake 24 hours before transferred money arrives into our bank account if the transferring bank be other than ABSA.

Returns

Returns will not be accepted without a RA number, which will be provided after reasonable cause.. Merchandise must be in original factory package and be in new, resalable condition. Special ordered items cannot be returned without factory approval, and the factory restocking policy will apply. Returns will not be accepted for improper handling, misuse of the item, or for merchandise not purchased from ICM. Return of non-defective merchandise will be assessed a 20% restocking fee.
 

Special Orders
All special order merchandise must be paid in full prior to order being processed.
 

e mail: icm@lantic.net

 

If you do not print the Direction to our office you shall have difficulty finding us.

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