ICM Policy Statement

Our goal is to make your shopping experience as good as possible. The internet is a tool, not a substitute for good business practices. We at ICM believe every sale should be as personal as possible, so each transaction is handled by a person, not a computer. We hope your experience at ICM is enjoyable and encourage your feedback on our policies and procedures. Thank you for your business.

Contact Information

Business Hours

Our offices are open Monday - Friday from 9 AM. - 4.30 PM
 

Ordering
When ordering, please be sure to include the manufacturers part number and quantity needed. This will ensure prompt order processing and faster service.

Orders may be placed via Tel Phone 011-312 3393 or fax at (011) 312 4877. All fax orders should include the appropriate payment and shipping information.
 

Shipping

All orders placed are shipped within two days. Orders are shipped road Courier service or insured mail parcels ( small items only).

Payment Information
 

We accept only money transferred or cash deposit. No cheque deposit is accepted in any circumstances.
It may take 24 hours before transferred money arrives into our bank account if the transferring bank be other than ABSA.

Returns

Returns will not be accepted without a RA number, which will be provided after reasonable cause.. Merchandise must be in original factory package and be in new, resaleable condition. Special ordered items cannot be returned without factory approval, and the factory restocking policy will apply. Authorized returns must be shipped prepaid. Returns will not be accepted for improper handling, misuse of the item, or for merchandise not purchased from ICM. Return of non-defective merchandise will be assessed a 20% restocking fee.
 

Special Orders
All special order merchandise must be paid in full prior to order being processed.
 

Claims for Shortage
 

All claims for shortages or damaged merchandise must be made within 10 working days of receipt of merchandise.
 

Limited Liability
 

Acceptance of any order is conditioned on customer's acceptance of the following terms for limitation of liability. ICM shall not be liable whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The customer's limited right to replacement is the customer's sole and exclusive remedy.

Warranty Limitations

The manufacturer's warranties apply to all materials sold by ICM. No other warranty, expressed or implied is offered. Warranty returns must be handled as outlined above.

Warranty for Ice cream machines is one year from date of purchase.

Warranty for Electrical Circuit breakers, Earth leakages 2 years from date of purchase.

Warranty for welding equipment ( Arc, Tig, and plasma cutting) 4 month from date of purchase.

Warranty for bore hole motor and pumps one year from date of purchase.
 

Material Safety Data Sheets
MSDS sheets are available through our website (www.icmsa.co.za) or by contacting us directly at the customer service line listed above.
 

General Conditions
Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received. The shipment of orders is subject to approval by our credit department. Possession of our price book is not to be construed as an offer to sell.

e mail: icmsa@telkomsa.net